Licensing and Regulation Information
This page explains what a licence is, what it secures and how to verify one. It also states plainly what this site can and cannot confirm — because publishing a number that cannot be verified is worse than publishing none.
What a licence actually secures
A licence means an operator has committed to a set of rules and that a regulator checks compliance. In practice it delivers four things:
- Segregated player funds — player balances are held apart from the company's operating account.
- Tested randomness — the games' random number generator is tested by independent laboratories.
- A route for disputes — if you disagree with the operator, there is an official body to turn to.
- Protection tools — limits, breaks in play and self-exclusion become mandatory.
What a licence does not guarantee is equally clear: the chance of winning. The house edge exists in a licensed game too, and it is published — where to find it is explained in the blog.
How to verify a licence in four steps
- Look at the footer. Licensed operators state the authority and the licence number at the bottom of the page. No number means there is nothing to verify.
- Open the regulator's register. Search for the number in the regulator's own register, not on the operator's site.
- Check status and date. The entry must be active and not expired; expired entries stay visible in registers.
- Check the scope. The company name in the register must match the site's operator, and the licence must cover the type of games offered.
| Authority | Territory | What the register shows |
|---|---|---|
| Malta Gaming Authority | Malta / EU | Company name, licence number, status, scope |
| UK Gambling Commission | United Kingdom | Account number, trading names, activities |
| Gaming Control Board | Curaçao | Licensee and status |
| Kahnawake Gaming Commission | Canada | List of permitted operators |
What this site can and cannot confirm
This is an independent information site, not the operator. What gets published here is what can be checked in public sources. The operator's licence details sit in its own footer, and they are verified with the four steps above.
If no licence number appears on this page, the reason is simple: we do not print a number that cannot be verified independently. The same principle applies to bonus amounts and withdrawal times — see bonus terms.
Where the rules differ by country
Licensing is territorial. Germany has applied its own framework since 2021 — a €1 maximum stake per spin, at least five seconds between spins, a cross-operator deposit limit of €1,000 per month, the OASIS exclusion register and a panic button. Poland runs a separate regime in which online casino games are reserved to the state operator, so an offshore licence does not make a site legal there; sports betting is licensed separately.
The practical consequence is the same in both cases: check which rules apply to you before depositing, not after.
The route when a dispute arises
This is where a licence shows its most concrete value. The order matters, because bodies reject complaints when intermediate steps have been skipped.
- The operator's support. Submit the request in writing and keep the case number. Most terms give the operator a window of around 14 days.
- A formal complaint. If no answer arrives or it is inadequate, write to the complaints address named in the terms — usually different from support.
- Independent dispute body. Many licences require the operator to belong to an independent alternative dispute resolution body. Its name is in the terms.
- The regulator. The final step is the authority that issued the licence. It will ask for the licence number, dates and the correspondence.
For that chain to work, only one condition is needed: the operator must actually be licensed. In a dispute with an unlicensed site, steps three and four do not exist.
Why identity verification is required
Licensed operators must verify identity before the first withdrawal. It is not a stalling tactic but a licence condition — although its timing can delay a payout.
| Document | What for | Common mistake |
|---|---|---|
| ID / passport | Age and name | Cropped or unreadable photo |
| Proof of address | Residence | Bill older than three months |
| Proof of payment method | Card belongs to the account | Full card number visible |
Practical consequence: completing verification right after the first deposit noticeably shortens the first withdrawal. Timings per payment route are on the bonus and payments page.
Red flags
- The footer names an authority but gives no number.
- A number is given but cannot be found in the register, or belongs to a different company.
- The register entry has expired.
- The site promises large payouts without identity verification.
- Terms are stated differently in different places.
None of these is proof on its own; two of them together are reason enough to stop and check before depositing.